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Returning items purchased from ASOS is often a necessary part of the online shopping experience. While ASOS offers a relatively straightforward returns process, navigating the various options, especially when using Evri (formerly Hermes) for your return, can sometimes feel a bit confusing. This comprehensive guide will walk you through every aspect of the "Evri Return ASOS" process, covering everything from initiating your return through the ASOS and Evri portals to tracking your parcel and understanding specific scenarios like returns after 28 days or from locations like the Isle of Man. We'll also touch on alternative options and address frequently asked questions to ensure a smooth and hassle-free return experience.

Understanding the ASOS Returns Policy: The Foundation of Your Return

Before diving into the specifics of using Evri for your ASOS return, it's crucial to understand the underlying ASOS returns policy. This policy dictates the timeframe you have to return items, the condition they need to be in, and any exceptions that might apply.

* Standard Returns Window: ASOS generally allows returns within 28 days of receiving your order for a full refund to your original payment method.

* Extended Returns Window (for a Gift Voucher): If you return items between 29 and 45 days after receiving your order, you'll receive an ASOS gift voucher for the equivalent amount.

* Returns After 45 Days: Unfortunately, ASOS typically doesn't accept returns after 45 days. There might be exceptional circumstances (e.g., faulty items), but you'll need to contact ASOS customer service directly to discuss these.

* Condition of Items: Returned items must be unworn, unwashed, and with all original tags attached. Shoes should be returned in their original box. Underwear and swimwear can only be returned if the hygiene seal is still intact.

* Faulty Items: If you receive a faulty item, you're entitled to a refund, repair, or replacement, regardless of the standard returns window. Contact ASOS customer service as soon as possible with details and photos of the fault.

Initiating Your Return: Navigating the ASOS Returns Portal

The first step in the "Evri Return ASOS" process is initiating your return through the ASOS returns portal. This is where you'll tell ASOS which items you're returning and why.

1. Log into Your ASOS Account: Go to the ASOS website or app and log into your account.

2. Go to "My Orders": Find the "My Orders" section, which lists all your past purchases.

3. Select the Order: Locate the order containing the item(s) you want to return.

4. Click "Create Return": There should be a "Create Return" button or link next to the relevant order. Click on it.

5. Select Items to Return: You'll be presented with a list of items in that order. Select the item(s) you wish to return.

6. Choose a Reason for Return: For each item, you'll need to select a reason for the return from a dropdown menu. Common reasons include "Too Small," "Too Big," "Faulty," "Not as Described," or "Changed Mind." Providing an accurate reason helps ASOS improve their products and services.

7. Select Your Return Method: This is where you'll choose Evri as your preferred return method. You might see other options like Royal Mail, depending on your location and ASOS's agreements.

8. Generate Your Return Label: Once you've selected Evri, the ASOS portal will generate a return label for you. You'll typically have the option to either download and print the label yourself or have a QR code sent to your email address.evri return asos

9. Confirm Your Return: Review your return details and confirm the process. You may receive a confirmation email from ASOS with instructions.

The Evri Returns Portal: Printing Labels and Finding Drop-Off Points

Once you've initiated the return through ASOS and chosen Evri as your return method, you might need to interact with the Evri returns portal directly, especially if you opted for a QR code instead of printing a label.

* Accessing the Evri Returns Portal: While ASOS often provides a direct link, you can also access the Evri returns portal through the Evri website.

* Using the QR Code: If you received a QR code from ASOS, take it to a Print In Store device. This is often found at local shops that operate as Evri drop-off points. The device will scan the QR code and print your Evri returns label.

* Finding Evri Drop-Off Points: The Evri website has a "Find a ParcelShop" or "Find a Locker" tool. Enter your postcode to locate your nearest Evri drop-off points. These can include local shops, petrol stations, and dedicated Evri ParcelShops.

ASOS Returns Evri Collection: When You Can't Get to a Drop-Off Point

If you're unable to visit an Evri drop-off point, perhaps due to mobility issues or a busy schedule, you might be wondering about an Evri collection service for your ASOS return.

Unfortunately, Evri doesn't directly offer scheduled collections for ASOS returns initiated through the standard ASOS returns portal.